Perpetual license model A perpetual license is the traditional model for purchasing software. For more information about converting to the subscription license model, contact Genesys Customer Care. Existing customers can continue to use perpetual licenses however, Genesys recommends converting to the subscription license model. Subscription - Introduced in PureConnect 2018 R2 Patch 2 Starting January 1, 2020, Genesys only offers the subscription model. PureConnect has two license models: Perpetual - Legacy licensing model where all product features install at once and you decide when to activate them by allocating the licenses. 4ĥ License Models License models impact how you pay for PureConnect products. License types, which determine how PureConnect controls the features, capabilities, access, and usage limits. PureConnect licensing has two major categories: License model, which impacts how you pay for the product. For the latest version of this document, see the PureConnect Documentation Library at: For copyright and trademark information, see 1Ģ Table of Contents Table of Contents Introduction to PureConnect Licensing License Models Perpetual license model Subscription license model Support for virtualized deployments License Types License levels Production Development Trial or trial system Evaluation Application-based licenses CIC server license attributes Access Feature Engine Session Hardware CIC server feature key for installing updates CIC Access licenses About Access licenses Access license types License Allocation Methods Assignable License Allocation Method Rules for Assignable licenses Concurrent License Allocation Method Concurrent license allocation benefits Rules for Concurrent licenses License allocation scenario Activation File Management Tool Account Summary tab Software Details tab Activation File Activity tab View licenses for an account View license details Download a license file Update a license Deactivate a license Upgrade software tab Parts without Upgrade Options tab Parts with Upgrade Options tab New Activation File tab Install Sites tab New License Generation Process overview Who can generate licenses License validity Open the Activation File Management Tool Generate a Production License Download the License File Request a License File Update Existing License Product upgrade request Update a license Load the License File Sales Orders and Billing How sales orders are related to licenses How license assignment impacts billing Users and add-ons Usage calculation examples Categories and licensesģ Events and concurrent use Usage tracking License Management in PureConnect Applications Licensing in IC Setup Assistant Licensing in Interaction Administrator Basic Station license allocation Access license allocation Remote station licensing ACD workgroup queues Troubleshooting Appendix A: Subscription Billing Usage Data Overview Usage subsystem Required disk space License keys Usage tracking upload license Virtual cloud license Automated upload method AWS billing service access verification for usage tracking upload licensing AWS billing service access verification for virtual cloud licensing Troubleshooting Manual upload method Appendix B: Virtual Cloud Enforcement Important values Enforcement stages Enforcement example Change LogĤ Introduction to PureConnect Licensing The PureConnect Licensing Technical Reference describes the acquisition, allocation, and management of PureConnect product licenses. It includes steps for managing license information using the Genesys License Management website and allocating licenses using Interaction Administrator. PureConnect Licensing Technical Reference Abstract This document describes the system management for licensing PureConnect products. 1 PureConnect 2020 R2 Generated: 23-June-2020 Content last updated: 22-June-2020 See Change Log for summary of changes.
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